FAQs

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Registration and profile
7 questions

I’m having a problem choosing a password

Unlike many systems, our password policy is not easily defined. We rank your password based on a number of factors, including if your chosen password includes words in our known dictionary. The word Tomahawque is in that dictionary, so don't use it.

We recommend that you use a password manager, and a long, randomly generated password.

The password form will provide you with feedback, and you must fully light up all four sections in green for the password to be considered appropriate.

I have signed up but when I log in I'm told that my account is not verified

We need to verify that you have access to the email address that you registered with. If you have signed yourself up manually, we will have sent you an email with a link to complete the verification process.

If you have not received this email, try the reset-password option, which also sends an email, and will verify your email address in the process.

I have not received an account verification email

If you were invited to join Tomahawque by email then you won't receive a verification email; the invitation is enough to verify, so you can skip that step.

If you signed up manually, check your email junk box, as the email may have gone there by mistake. If you still can't find it, check that you definitely entered your email address correctly, and ensure that your email service is working.

What is a display name?

To protect our user's privacy, we do not display their real names in an event, or on their profile. Instead, we allow you to choose a display name, which appears on the leaderboard.

To keep things simple, and prevent abuse, display names have a very restricted allowed character set. You can only choose from alphanumeric characters, upper case or lower case, A to Z, 0 to 9. No spaces or symbols are allowed. Display names are also unique in Tomahawque.

Can I change my display name?

We currently do not allow display names to be changed by the user. However, you can email support@tomahawque.com from the email address that you registered with, and we would be happy to change it for you.

Can I change my email address?

Yes. Sign in and edit your profile here: http://www.tomahawque.com/edit-profile

Note that the new and old email addresses will both receive a message confirming that the process has begun. The change will not be made until you have verified that you own the new email address.

I have two accounts. Can I merge them into one?

At the moment this is not possible, no.

Joining an event
10 questions

I didn't receive an event code

Only open events have an event code. You will be provided this by the event organisers. Tomahawque cannot provide you with this code.

I was told to expect an email, but I didn't receive one

Please contact your event organiser and check that they invited the correct email address. Tomahawque cannot reveal this information. Nor can we add you to the event; only the organiser can do so.

I received an email inviting me, but I can't see the event

Visit your dashboard at http://www.tomahawque.com/my-events to see all upcoming and live events. If the event has already finished then it will appear in the finished events page, here: http://www.tomahawque.com/my-events?filter=finished

If you did not accept your invitation before the event finished, you will not see it in these lists.

I missed the start of the event. Can I still join it?

This depends on the event. The organisers can choose to allow players to join late or not. You can try to join, and will see an appropriate error message if not.

I'm trying to join an event but it says that it's full

Organisers can configure an open event with a limit on how many players can join the event. If you are seeing this message then this limit has already been reached.

Tomahawque cannot increase this limit for you, or help you get into the event once this limit has been reached.

In some cases additional events will be organised later. Contact the organisers to find out more.

I've joined the event, but I just see a list of players, and nothing to do

You are seeing the event lobby. This is because the event has not yet begun. Tomahawque events require the instructor to manually start the event, so sometimes they may not begin immediately on their scheduled start time.

If the countdown has reached zero, please wait for the event to begin. If it does not automatically start within a few minutes, you may try to reload the page.

I'm taking part in an open team event. How do I create a team?

You should see a link in the left-hand column that allows you to Add team. After you have done so, you will have a code that you can share with your team mates so that they can join you.

How do I join someone else's team?

This is only possible if you are taking part in an open team event, which requires you to enter a code to join.

You will need to obtain the team's code from a team member. We do not provide a mechanism to communicate with other players within Tomahawque itself, and you cannot request access.

Once you have the code, you have two options:

  1. If you are already in the event, you can click the Join team link under the team you wish to join, and enter the code here.
  2. If you have not yet joined the event, you can enter the team code on the Join event page. This will allow you to join the event and the team with a single code.

Note that there may be a maximum team size, and if your chosen team is already full, you will not be able to join it.

I didn't join a team before the event began. What happens now?

Players who have not self-organised will be automatically added to a team of one, and will play the event as such.

The message when I joined the event contained some useful information. How do I get back to it?

This was the event's Code of Conduct. If the event has not yet started, you can view it again from within the upcoming event lobby. Click on the Event info & Code of Conduct link on the left of the event, and you will be presented with the same information.

If the event has already begun, you will see a similarly titled Event info & Code of Conduct link under the countdown in the top left.

Playing in an event
6 questions

I need to download some files for this challenge. Where do I get them from?

This will depend on the event in question.

In some cases, files have been uploaded directly to Tomahawque, and you will be able to download them from the Event info & Code of Conduct before the event begins, or from within each individual challenge. These links will not work if shared outside of Tomahawque.

Note that files could be used in multiple challenges. In this case, Tomahawque indicates if you have already downloaded them once, so that you can save yourself time in downloading them again.

In other cases, the files have been uploaded to a third party service. The Event info & Code of Conduct may describe where to download them from, or it may be detailed in the challenge.

If you require additional assistance, please contact the event organiser, as Tomahawque cannot provide links ourselves.

Some challenges are locked. How do I unlock them?

Depending on the event's mode, you or your team may need to complete a series of other challenges first. In other cases, challenges may unlock after a period of time.

If you are taking part in a Knockout event, only the first person (or team) to capture the flag can complete it, so these challenges will present themselves as locked to all other players.

What position am I in?

If you are in the top-ten, you will find your position on the leaderboard.

If you are not in the top-ten, we typically do not show your position until the event has finished. You will however be able to see your points and progress compared to the leaders.

I'm tied on points with another player, but we do not share the position. Why?

Tomahawque ranks players with a number of factors. First and foremost, we look at your score. Only if there's a tie do we look at the next factor. In this case, we would look at your progress. We rank a player with lower progress ahead of the player with the higher progress

Why is that?

Because for a player to have completed fewer challenges, but be on the same points, that would suggest that they have beaten more difficult challenges to get there.

We do not document our ranking algorithm publicly beyond this, but consider that the number of attempts that you've made, how many were incorrect, the difficulty of the challenges that you've attempted, and who got to a given score first are all among the many details that we consider to solve a tie-break situation.

I'm stuck on this challenge. How can I get help?

Tomahawque does not provide challenge support for players. You will need to contact the event organiser. We recommend that they add support contact details to the Event info and Code of Conduct page.

If you are playing an event on-site, please talk to a member of staff.

Can I see the leaderboard if I'm not taking part in the event?

This is a configurable option for every event. If it has been configured as a public event, then yes you can. Contact the event organiser and request the address for the public leaderboard.

Note that Tomahawque support cannot provide you with the address ourselves.

After an event
2 questions

Can I see how well I did in a finished event?

Yes. Return to the event in your finished events dashboard here: http://www.tomahawque.com/my-events?filter=finished

You can see your final position on the leaderboard, and which challenges you did and didn't complete. We also display some event statistics, including how many badges we awarded in this event.

Can I replay the challenges from this event?

This would be at the discretion of the event organiser, and would usually require that they create another event and invite you back to it. Tomahawque cannot provide you with access to challenges if the event is finished.

Miscellaneous
1 question

What web browsers does Tomahawque support

We aim to support all major modern browsers. That means that we test in Firefox, Chrome, Safari and Edge.

We do support Internet Explorer 11, although you may find that your experience is not optimal. We do not recommend using any version of Internet Explorer if you have an option to use a newer browser.

Tomahawque will work on a mobile device, such as an Android or iOS handset. Although we do not recommend this for most CTFs, as you will not be able to perform some of the necessary challenges from a mobile device, and you may need to copy and paste data into Tomahawque to capture the flag.